WEBINAR WORKSHOPS

Presented by Kathy Ruffino, MSHR, SPHR, PHRca, SHRM-SCP

Counseling or coaching is part of the day-to-day interaction between a supervisor and an employee, or a HR professional and line managers. Coaching provides feedback about employee contributions . 

Documenting performance issues and in some cases, general discussions is a critical part of coaching.

Presented by Jacquelyn Thorp, MSHR, PHRca, SPHR

The difference between onboarding and orientation is that onboarding is the process of integrating new employees to the company while orientation is the process of introducing an employee to the job to optimize the best way of helping the employee become productive.

Presented by Kathy Ruffino, MSHRM, SPHR, PHRca, SHRM-SCP 

In cases involving allegations of harassment or workplace safety violations, California employers must conduct a proper workplace investigation.   Onsite HR professionals may, by California law, perform an internal investigation.  if you don't have a trained person on your team, you must use a private investigator or licensed attorney. 

Presented by Samantha DeLand, MSOP, SPHR, PHRca, SCP 

Performance management is not just about annual reviews. It's about aligning the organization's goals and the teams' goals as well as individual contributions. A performance management program should be a simple process with clear expectations and documentation. Whether you supervise one employee or you oversee the organization, a solid performance management strategy is crucial.

You will learn:

•The difference between leading and managing
•How to define clear and measurable expectations
•How and when to give feedback for the best results
•The difference between performance management and corrective actions 

Presented by Kathy Ruffino, MSHRM, SPHR, PHRca, SHRM-SCP 

The claims process is the most time-consuming part of workers’ compensation for any human resources manager charged with seeing it through. From documentation and reporting to accuracy and investigations, it can be both daunting and relentless. 

You will also learn:

• When injuries are and are not compensable under workers' compensation

• Who should be involved in managing your claims

• How to create a good working relationship with your claims adjuster to achieve the best results

• The types of injuries that are "high-risk" - and why you need to be focused on them  

Presented by Samantha DeLand, MSOP, SPHR, PHRca, SCP 

A leave of absence is either paid or unpaid and some leaves of absence are required by law. 

What You Will Learn:

• The typical scenarios that qualify for employee leave

• The definition of a “serious health condition” under the FMLA

• What to do when the different leaves overlap

• How to manage FMLA requests, including intermittent and long-term leave

• Necessary notice and certification documentation for compliance

• The red flags of leave abuse, and when to intervene 

Presented by Kathy Ruffino, MSHRM, SPHR, PHRca, SHRM-SCP 

Not all conflict is bad.  Good conflict can be very beneficial.  Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict.

By the end of this assessment, participants will:

• Pinpoint one of four style preferences

• Discover how style affects behavior

• Recognize the strengths and weaknesses of each style

• Learn how to interact with different styles to make conflict positive.

Presented by Kathy Ruffino, MSHRM, SPHR, PHRca, SHRM-SCP

Effective communication is critical in every aspects of ones life including at work.  It is the presentation of views by the sender in a way best understood by the receiver. Poor communication skills can be costly and harmful.  You can learn to be a skilled communicator with the desire and a few simple tips.

 What You Will Learn:

• Building Trust

• Sharing Knowledge

• Provide Feedback

• Walking the Talk

Presented by Kathy Ruffino, MSHRM, SPHR, PHRca, SHRM-SCP 

Companies cannot afford to hire the wrong people.  Legal issues continue to grow.  Turn over is expensive.  Hiring the right people requires critical interviewing skills.

What You Will Learn:

• What you can and can not ask

• General Questions

• Job Specific Questions

• Behavioral Questions

• How to ask

• How to listen

• Different types of interviews

• Interview Grids

Presented by Jacquelyn Thorp, MSHR, PHRca, SPHR

Federal and state laws determine how an employee and employer can work together. It regulates the relationship between workers, managers, and owners to ensure everyone is treated fairly and respectfully.

What you will learn:

• What You Need to Know about Federal and California Law

• Wage and hour laws

• Interviewing & hiring laws

• OSHA

• Workers’ Compensation Section 132A

• What you must know about time off from work and leaves of absences  

 Presented by Jacquelyn Thorp, MSHR, SPHR, PHRca

Systemic discrimination - Is it a real thing?  If we study the history of life, we will learn that it is.  Unconsicious bias is something we all have.

It is only through understanding what it is that we can make positive change.

Be the change you wish to see in the world.   

Presented by Jacquelyn Thorp, MSHR, SPHR, PHRca

You will learn how to:

•Identify your time management style

•Capitalize on your strengths and overcome the trouble spots of your own styles

•Interact effectively with other styles